Returns & Refunds – Simple & Transparent
We always aim to deliver quality products.
However, if you receive something damaged, defective, or incorrect, please contact us within 48 hours of delivery.
However, if you receive something damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Eligible for Refund / Replacement:
- Damaged items
- Wrong item delivered
- Missing products
Not Eligible for Refund:
- Items opened or used
- Items damaged due to incorrect usage
- Colour, fragrance, or wax “results” (because results depend on process)
What You Need to Provide:
- Order number
- Photo or video of the issue
- Description of the problem
After reviewing your request, we will either replace the product or issue a refund as quickly as possible.
Our goal is simple:
“Fair support and honest service — Because We Care.”
“Fair support and honest service — Because We Care.”